1. DGFSL Investor grievance email id :

ig@iseindia.com

2. SEBI

“Filing complaints on SCORES – Easy & quick

a. Register on SCORES portal

b. Mandatory details for filing complaints on SCORES:

i. Name, PAN, Address, Mobile Number, E-mail ID.

c. Benefits:

i. Effective Communication

ii. Speedy redressal of the grievances

3.Investor Charters and Complaints

Investor Charter

1.Stock Brokers – Investor Charter

2.Depository Participant – Investor Charter

Investor Complaints

1.Stock Brokers –Complaints Data

2.Depository Participant – Complaints Data

4.KYC Document

5.DGFSL Escalation Matrix

1.Stock Broker – Escalation Matrix

2.Depository Participant – Escalation Matrix

6.CDSL E-Voting

7.CLIENT BANK ACCOUNT DETAILS

8.SMART ODR

9.Client Registration documents in Vernacular Languages

10.Saarthi 2.0 Mobile App for Investors

11.Framework for freezing of online trading account by clients.

12.To view collateral details of client pls click this

13. MOST IMPORTANT TERMS AND CONDITIONS

14. Investor Risk Reduction Access (IRRA)